How to mend a broken survey.

So, you’ve run out of ideas and have no good news to tell, but you want to push out a marketing release (it’s not by mishap I’m being scatological here). Hmm, well we could do a survey… Oh yes, that’s a good idea. But, what happens when your survey, filled as it must be with [...]

Don’t blame the messenger

In Prime Minister’s Questions today, Edward Leigh’s question hinted at what may have been the root cause of the security catastrophe facing the government. “Is the prime minister aware”, he asked, “… that when the NAO asked for narrow details—not people’s personal bank accounts—the Revenue said that to disaggregate that information would be too burdensome [...]