I expect more from the BBC than from commercial organisations, and not in that narrow “I’m a license-fee payer” kind of way. I expect the BBC to be an honest-speaking alternative to the excesses and drivers of the commercial world. That’s why I’ve become so annoyed about the way the BBC engages in the Freeview [...]

I hate dealing with High Street retailers, especially when things have gone wrong. The USB cable for my Vodafone 3G modem has broken. Not a big deal, easy to replace – why don’t I just pop into the Vodafone store and, you know, they’ll change it for me. I’ll be able to use it on [...]