After sales surprises

It’s easy to forget that sometimes it’s the little touches of quality and honesty that shine through after you’ve bought a product that can make all the difference. In this interview with the top US engineer for Honda, the power of a core ‘do the right thing’ value comes through: Q: Maybe it’s just hard [...]

Microsoft called me a dinosaur

Microsoft posters have appeared all over London. Apparently, whereas I thought I was a technically-savvy chap, I am in fact a dinosaur. Great way to talk to potential customers, Microsoft. Here’s another blogger’s take which is right on target.