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	<title>Techbelly &#187; marketing</title>
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	<description>Ben Griffiths&#039; weblog</description>
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		<title>After sales surprises</title>
		<link>http://www.techbelly.com/2005/06/29/after-sales-surprises/</link>
		<comments>http://www.techbelly.com/2005/06/29/after-sales-surprises/#comments</comments>
		<pubDate>Wed, 29 Jun 2005 09:02:50 +0000</pubDate>
		<dc:creator>Ben</dc:creator>
				<category><![CDATA[Internet]]></category>
		<category><![CDATA[honda]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://www.techbelly.com/?p=234</guid>
		<description><![CDATA[It&#8217;s easy to forget that sometimes it&#8217;s the little touches of quality and honesty that shine through after you&#8217;ve bought a product that can make all the difference. In this interview with the top US engineer for Honda, the power of a core &#8216;do the right thing&#8217; value comes through: Q: Maybe it&#8217;s just hard [...]]]></description>
			<content:encoded><![CDATA[<p>It&#8217;s easy to forget that sometimes it&#8217;s the little touches of quality and honesty that shine through after you&#8217;ve bought a product that can make all the difference. In <a href="http://www.msnbc.msn.com/id/8272373/site/newsweek/" title="">this interview</a> with the top US engineer for Honda, the power of a core &#8216;do the right thing&#8217; value comes through:</p>
<blockquote><p> Q: Maybe it&#8217;s just hard to get respect for something as sensible as gas mileage. Even with gas at $2 a gallon, people still don&#8217;t buy a car simply for good fuel economy, right?</p></blockquote>
<blockquote><p> A: Exactly right. What we&#8217;ve got is the stealth approach. We&#8217;re not trying to say buy this car&mdash;yeah, it&#8217;s ugly, yeah, it really doesn&#8217;t have the features that you want, yeah, maybe it&#8217;s a little too expensive, but buy it anyway because it&#8217;s the right thing to do. Because No. 1, you would go out of business. We have to make an attractive car and then one day you&#8217;ll wake up and say, &#8220;Hey, this thing gets pretty good fuel economy.&#8221; And you&#8217;ll feel good about it.</p></blockquote>
<p>We&#8217;re in the <a href="http://www.revieworld.com" title="">business</a> of collecting reviews on electrical products. I wonder what question we could ask to find out which features made the users feel surprisingly good?</p>
<p>(I found the honda interview via <a href="http://www.worldchanging.com/archives/002994.html" title="">WorldChanging</a>)</p>
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		<title>Microsoft called me a dinosaur</title>
		<link>http://www.techbelly.com/2005/06/17/microsoft-called-me-a-dinosaur/</link>
		<comments>http://www.techbelly.com/2005/06/17/microsoft-called-me-a-dinosaur/#comments</comments>
		<pubDate>Fri, 17 Jun 2005 08:45:54 +0000</pubDate>
		<dc:creator>Ben</dc:creator>
				<category><![CDATA[Internet]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[microsoft]]></category>

		<guid isPermaLink="false">http://www.techbelly.com/?p=218</guid>
		<description><![CDATA[Microsoft posters have appeared all over London. Apparently, whereas I thought I was a technically-savvy chap, I am in fact a dinosaur. Great way to talk to potential customers, Microsoft. Here&#8217;s another blogger&#8217;s take which is right on target.]]></description>
			<content:encoded><![CDATA[<p>Microsoft posters have appeared all over London. Apparently, whereas I thought I was a technically-savvy chap, I am in fact a dinosaur. Great way to talk to potential customers, Microsoft. <a href="http://ewbi.blogs.com/develops/2005/03/microsoft_think.html">Here&#8217;s</a> another blogger&#8217;s take which is right on target.</p>
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